Policies Terms and Conditions | Johnvince Foods

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Policies, Terms and Conditions

NEW ACCOUNT: ALL first orders for $1000.00 or more for new accounts must be paid by certified funds. Until credit terms have been approved, orders shipped within the Greater Toronto Area (GTA) will be C.O.D.; orders shipped by Transport Companies outside the G.T.A. must be paid in advance.

If your business is operating in Ontario, you must provide the Ontario Retail Sales Tax (O.R.S.T.) vendor permit number or complete the O.R.S.T. Exemption Form. Download it here.

Bank transfer and VISA are accepted. VISA payments are not entitled to any discount. There is a surcharge of 2% of the full invoice amount on VISA Payments made after 10 days from the date of receiving the goods. DEBIT CARD/INTERAC is also available for Pick-up orders.

A JVF Credit Application must be completed in full and signed before any terms can be extended.

Account numbers are assigned only when the first order is received.

CREDIT POLICIES: It takes 3 or 5 working days to process a completed credit application provided that the Customer has submitted all the required information. Credit limits are set based upon the risk factors and the purchasing cycles of the account. In cases where credit terms are approved for a customer the normal payment terms are 1% 10 NET 15 Days. The 1% discount must be calculated on the product cost only (G.S.T. excluded), and is earned only if the payment is received in the Johnvince Foods office within 10 calendar days from the delivery date of the order. Orders will be held on accounts that are overdue and/or over the approved credit limit. Credit terms will be reviewed periodically by management, and credit limits may be decreased or increased at Johnvince Foods discretion. It is the responsibility of the Customer to inform Johnvince Foods in writing of any change in the ownership of his/her company.

Accounts over 30 days are subject to an interest charge of 1.5% per month on the unpaid balance, or 18% per year.

RETURNED CHEQUES: A service charge of $25.00 is added to the amount of each returned cheque, and also any related discounts earned originally at time of payment. Replacement cheques must be certified. Returned cheques can cause a management review of the account’s payment terms.

CHEQUE OR VISA REFUND: We require a written request, for audit purposes.

SHIPMENTS: It is the customer’s responsibility to CHECK IMMEDIATELY for accuracy of the order against the invoice and or freight bill; i.e. piece count or damages. Ensure the driver or you note any discrepancies on the invoice and/or freight bill, sign and date the changes. Damaged product MUST BE REFUSED for JVF to claim against the transport carrier.

RETURNS: All returns / discrepancies, damages must be reported to the Customer Service Department within 24 hours. Returns for quality are accepted within seven days of receipt of shipment. Due to contamination any repackaged items cannot be returned. Your account will be adjusted as soon as the problem is brought to our attention and the merchandise is received at our warehouse. Returns may be subject to a 15% restocking charge and the shipping cost to transport the goods back to our warehouse.

TRANSPORTATION: Orders are either shipped (1) C.I.F. Destination (Prepaid) with established freight costs charged on your invoice or (2) F.O.B. Toronto (Collect) Customer to arrange their own carrier. Residential/Home Based Businesses are F.O.B. our warehouse. Any additional transportation charges are the responsibility of the Customer and an additional invoice will be forwarded.